Refund & Cancellation Policy

This Refund Policy describes the conditions under which refunds, cancellations, and payment disputes relating to purchases made through the Fadsvane website (the “Website”) may be handled.

By purchasing products or services through the Website, you acknowledge and agree to the terms outlined in this Refund Policy.

Fadsvane is a digital entertainment platform operated by PORSIN LIMITED, with its registered office at:

101A, 1/F, Public Industrial Building,
56 Hoi Yuen Road,
Kwun Tong, Hong Kong.

References to “Fadsvane”, “we”, “us”, or “our” refer to the brand and its operating entity, PORSIN LIMITED.

Merchant Responsibility

Fadsvane is committed to providing digital products that are accurately described and delivered in a timely manner.

We will use commercially reasonable efforts to:

  • Deliver purchased digital products promptly after successful payment confirmation;

  • Maintain accurate product descriptions and redemption information on the Website;

  • Investigate reported delivery or redemption issues in a fair and reasonable manner;

  • Provide customer support for order-related inquiries; and

  • Offer appropriate remedies where a verified issue is determined to be attributable to us or our authorized suppliers.

Where a technical issue, fulfillment error, or supplier-related problem affects the delivery or usability of a purchased digital product, we will make reasonable efforts to provide a replacement, reissuance, partial refund, or full refund, as appropriate and subject to this Refund Policy.

Nothing in this Refund Policy excludes any rights that cannot be excluded under applicable consumer protection laws.

Nature of Digital Products

Fadsvane sells digital gaming products, including but not limited to:

  • Game point cards
  • CDKeys
  • Activation codes
  • Redeem codes
  • Digital gaming vouchers

All products sold through the Website are digitally delivered products only. No physical goods are shipped.

Due to the nature of digital products, all successfully delivered products are generally non-refundable once the code, key, or voucher has been issued or displayed.

Eligible Refund Situations

Refund requests may only be considered under the following circumstances:

  1. Duplicate Transactions

The customer was charged more than once for the same order due to a payment or system error.

  1. Non-Delivery

The purchased digital product was not delivered successfully due solely to a verified technical or operational issue attributable to us.

  1. Invalid or Unusable Codes

A delivered code is confirmed to be invalid, unused, and non-functional after verification by our support team.

Customers may be required to provide:

  • Screenshots
  • Error messages
  • Redemption attempts
  • Supporting account information

for investigation purposes.

Refund Scope and Available Remedies

Where a customer’s claim is determined to be valid following our investigation, Fadsvane may, at its sole discretion and subject to applicable law, provide one of the following remedies:

  • Replacement of the affected digital product;

  • Reissuance of a new activation code, voucher, key, or equivalent product;

  • Store credit for future purchases;

  • Partial refund; or

  • Full refund.

Replacement Preferred

For digital products involving activation codes, redeem codes, game vouchers, CDKeys, or similar products, replacement or reissuance may be offered as the primary remedy before a refund is considered.

Partial Refunds

A partial refund may be provided where:

  • only a portion of an order is affected by a verified issue;

  • multiple digital products were purchased in a single transaction and only certain items are defective or undelivered;

  • a customer has received partial value from the purchased product or service; or

  • another reasonable adjustment is deemed appropriate based on the circumstances.

Full Refunds

A full refund may be granted only where:

  • the affected product cannot be replaced within a reasonable period;

  • a suitable alternative product is unavailable; or

  • applicable law requires a full refund.

Remedy Determination

The specific remedy offered will be determined based on the nature of the issue, verification results, supplier information, fulfillment records, and applicable legal requirements. Fadsvane reserves the right to determine the most appropriate resolution method in each case.

Failed Redemption Procedure (SOP)

If a customer experiences difficulties redeeming a digital code, voucher, activation key, or gaming product purchased through the Website, the following verification process shall apply before any refund, replacement, or other remedy is considered.

Customer Cooperation

The customer must contact our support team and provide sufficient information to enable investigation, which may include:

  • Screenshots showing the redemption error;

  • The exact error message received;

  • Date and time of the redemption attempt;

  • The game account, platform account, or user ID used for redemption;

  • Confirmation of the platform, region, server, or account on which redemption was attempted; and

  • Any additional information reasonably requested by our support team.

Investigation Process

Upon receipt of the required information, we may:

  • Verify the activation status of the code with our suppliers or distribution partners;

  • Review delivery and fulfillment records;

  • Check redemption history and activation logs where available;

  • Confirm product compatibility, platform requirements, regional restrictions, and account eligibility.

Resolution

If our investigation confirms that:

(a) the code was invalid prior to any redemption attempt; or

(b) the code could not be redeemed due to a fault attributable to us or our authorized supplier,

we may, at our sole discretion:

  • provide a replacement code;

  • reissue the purchased product; or

  • issue a refund to the original payment method.

No Refund for Customer-Side Issues

A refund, replacement, or compensation will not be provided where redemption failure results from:

  • use of an incorrect account, platform, region, or server;

  • failure to satisfy platform or publisher requirements;

  • account restrictions, suspensions, bans, or limitations;

  • redemption attempts that violate publisher policies;

  • customer device, network, software, or configuration issues;

  • redemption by a third party after successful delivery to the customer; or

  • any circumstance indicating that the code has already been redeemed, activated, transferred, or used.

Final Determination

The outcome of the investigation will be determined based on the information available from our systems, suppliers, payment processors, and applicable platform providers. We reserve the right to request additional evidence before making a final decision regarding any refund or replacement request.

Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Incorrect email address provided by the customer
  • Incorrect platform, region, server, or product selection
  • Customer change of mind after purchase
  • Accidental purchases
  • Delays caused by publishers or third-party providers
  • Product compatibility issues clearly stated on the product page
  • Codes already redeemed, activated, consumed, or used
  • Game account restrictions, bans, or suspensions
  • Promotional or discounted items unless required by applicable law
  • Failure to read product descriptions before purchase

Customers are responsible for reviewing all product details carefully before completing payment.

Order Cancellation

Orders may only be cancelled before:

  • The digital code or product has been issued; or
  • Delivery processing has begun.

Once a digital product has been displayed, sent, or delivered electronically, cancellation is no longer possible.

Payment Disputes and Chargeback Handling

If a customer believes that a payment was charged incorrectly or that an order has not been fulfilled properly, we encourage the customer to contact our support team before initiating a payment dispute with their payment provider.

Upon receiving a dispute-related inquiry, we will make reasonable efforts to:

  • Review the transaction and order records;

  • Investigate delivery, activation, or redemption information;

  • Request additional information where necessary; and

  • Attempt to resolve the matter in a fair and timely manner.

Where a payment dispute or chargeback is initiated through a payment provider, bank, or card issuer, we may provide relevant transaction records, delivery confirmations, activation information, customer communications, and other supporting documentation necessary to respond to the dispute.

If our investigation determines that an error occurred on our side, we may offer an appropriate remedy in accordance with this Refund Policy.

Nothing in this section limits a customer’s right to seek assistance from their payment provider or any rights available under applicable law.

Refund Processing Time

Approved refunds will be returned to the original payment method whenever reasonably possible.

Estimated processing times:

  • Credit/Debit Cards: 5–15 business days
  • Alternative Payment Methods: 3–10 business days
  • Cryptocurrency payments (if applicable): subject to network confirmation conditions

Actual refund timing may vary depending on the payment provider or financial institution.

Limitation of Liability

To the maximum extent permitted by applicable law, Fadsvane shall not be liable for:

  • Customer purchasing mistakes
  • Incompatibility caused by incorrect customer selection
  • Publisher-side restrictions or account actions
  • Temporary outages or third-party service interruptions
  • Indirect or consequential losses

Our maximum liability for any disputed transaction shall not exceed the original purchase amount of the relevant order.

Contact Information

For refund-related inquiries, please contact:

📧 support@fadsvane.shop

We aim to respond to customer inquiries within 24–48 business hours.